Front of House Manager

Front of House Manager - Student Accommodation, Permanent, Southwark / London, £36,008 - £43,854, 9-5pm Monday to Friday, On-Site

We are seeking an experienced Front of House / Operations Manager to lead the daily operations of a newly developed student residence in Southwark, London. This is an exciting opportunity to join a forward-thinking university committed to delivering a first-class living experience for its students.

As the on-site lead, you’ll play a vital role in building a welcoming, well-managed environment, ensuring that services run smoothly and students feel safe, supported, and at home.

Key Responsibilities:

• Manage and motivate a front-of-house reception team to provide exceptional service.
• Work closely with an external facilities management partner to oversee maintenance, cleaning, and security standards.
• Ensure compliance with university service standards, GDPR, and health and safety procedures.
• Manage operational systems, including the Property Management System, finance records, and rota planning.
• Support student wellbeing by serving as the first point of contact for pastoral matters and community building.
• Monitor and maintain service KPIs, budgets, and occupancy targets.

Ideally you will have:

• Experience managing teams in a customer-facing environment (e.g. hospitality, accommodation, or student services).
• Proven track record in delivering excellent customer service.
• Strong understanding of operational procedures, compliance, and safety in a residential setting.
• Comfortable using Property Management Systems and Microsoft tools (Excel, Teams, SharePoint).
• Ability to handle emergencies, resolve complaints, and support student wellbeing.
• Organised, proactive, and capable of prioritising workloads during peak periods.

Desirable:

• Experience working in Higher Education or student accommodation.
• Familiarity with health and safety procedures including PEEPs, fire safety, and emergency planning.

Why this role?

• Be part of a diverse, inclusive, and values-driven university community.
• Help shape a new residence from the ground up.
• Excellent pension scheme and holiday entitlement.
• Opportunities for career development and training.
• Work that truly makes a difference in students’ lives.

If you have the skills and experience detailed above, please apply today and help create an exceptional student living experience.

Due to the large number of applications that we receive, only shortlisted candidates will be contacted.