Front Of House Manager

We are looking for an experienced Front of House manager to lead our front desk operations. In this key role you will be responsible for ensuring exceptional service standards across all member facing activities. This is a hands-on, people-focused role ideal for someone who leads by example and thrives in a dynamic, community-driven environment. The ideal candidate will have previous experience in a similar building - Build to Rent, Co Living, PBSA or Hotels.

About You

• You're calm under pressure, detail-oriented, and have a proven ability to guide, motivate, and develop a team.
• You take pride in building efficient systems, resolving issues proactively, and ensuring every guest interaction is a positive one.
• Ability to multi task in fast paced environments.

The Role

• Supporting the FOH team with Check ins and outs ensuring relevant paperwork is administered.
• Maintaing accurate records of member accounts, payments and guest stays.
• Train the FOH team on standard operating procedures.
• Upholding and ensuring compliance with Health & Safety standards.

Requirements

• Previous front of house leadership experience in a co-living or hospitality environment
• Proficient in Microsoft Office and property management systems
• Experience with health and safety procedures and compliance standards
• Flexible, and willing to step in during peak periods or staffing gaps.
• Strong communication and interpersonal skills.