Front of House Manager

Assistant Front of House Manager, Private Membership club, Central London, up to £ 36,000

You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.

Responsibilities:
- Ensure exceptional hospitality and service standards are consistently upheld.
- Execute departmental procedures according to company guidelines.
- Cultivate a work environment aligned with company values.
- Oversee training and development of team members.

Main Responsibilities:
-Manage a team of 5 Receptionist and train them on the new It System
- Foster seamless communication within the Front of House team to prioritise excellent service.
- Drive employee satisfaction and foster a positive work culture.
- Assess business needs and provide staffing solutions to mitigate risks.
- Conduct comprehensive departmental inductions and cross-training for new team members.
- Perform appraisals and facilitate team skill development.
- Ensure compliance with HR policies and procedures.
- Maximise room sales and revenue by coordinating with the Reservations Manager.
- Implement and review departmental policies and procedures.
- Foster effective interdepartmental communication and collaboration.
- Address challenges efficiently to maintain smooth operations.
- Cultivate positive guest relations and relay feedback for service enhancement.
- Maintain knowledge of local area attractions and events.
- Support business objectives and attend team meetings.
- Assume Night Manager duties when necessary.
- Act as Duty Manager and support Front of House operations.
- Lead the Front of House team in the absence of the Manager.

Self-Management:
- Adhere to the club rules, grooming standards, and attendance policies.
- Participate in training and development programs.
- Deliver exceptional customer service exceeding expectations.
- Build strong relationships with local organisations.
- Engage with customers and guests to understand their needs.
- Enhance guest experience through valuable recommendations and information.
- Comply with health, safety, and security protocols.
- Uphold corporate code of conduct and company culture.
- Perform additional tasks as directed by the line manager.
- Commit to ongoing training and personal development.
- Collaborate effectively within a diverse team.