Front Of House Mechanic

ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

About the Role:

Do you have a passion for bikes and people? Are you a wizard with a wrench and a natural at making customers feel heard and valued? If so, we want you to be the face of our repair service desk at Zoomo London.

We're looking for a skilled E-bike Mechanic who will be the first point of contact for all our customer repair and maintenance needs. You'll not only be responsible for keeping our fleet in top-notch condition but also for creating memorable customer experiences.

Key Responsibilities:

• Be a Customer Hero: Manage the service desk and a steady stream of customer interactions for maintenance bookings, returns, and walk-in repairs.
• Quickly Diagnose & Repair: Triage bikes to identify issues, perform basic on-the-spot repairs, and get riders back on the road safely.
• Keep the Workshop Running Smoothly: Assemble and inspect new bikes, perform regular maintenance, and ensure the workshop is always clean and organized.
• Manage the Tech: Use our Fleet Management Software and the Store App to manage all aspects of sales, returns, and maintenance.
• Promote our Values: Be a positive ambassador for Zoomo, upholding our values in every interaction with riders and suppliers.
• Assist the Team: Help with stocktaking and collaborate with Zoomo teams worldwide.d safe working environment.
• Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.

• Mechanic Experience: You have experience as a bike mechanic, whether with traditional or e-bikes. We're also open to candidates from other fields like car or motorcycle mechanics.
• Technical Know-how: A strong working knowledge of bike assembly and repair. Experience with e-bikes or lithium-ion batteries is a big plus.
• Customer Service Skills: You've worked in a fast-paced, customer-facing role and know how to create a great customer experience.
• Relevant Industry Experience: You have experience in the cycling, food delivery, mobility, or technology industries.
• Flexibility & Collaboration: You're a team player who can work shifts and potentially at different sites as needed.
• Administrative Skills: You're organized and can keep accurate logs of stock and repairs.
• Certification: Cytech Level 2 bicycle mechanics training or an equivalent certification is ideal, but not essential.

Do you think you have what it takes to join our team? We can't wait to hear from you

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the rider

• Annual Salary £26,732 to £32,387 (depending on experience)
• Fast growth and career progression
• Global and country-specific benefits packages/perks
• Monthly team outings & events
• Free e-bike subscription
• Annual learning and development allowance
• Mental wellbeing support
  

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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