Front of House Services Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently on the lookout for an experienced Corporate Front of House Services Manager (Guest Services Manager) to join our small team based at the corporate offices of a well know retailer in the Paddington area.

This hands-on role will give you the chance to inject some of your style into the already service-focused culture of the operation. Ensuring that every visitor receives a consistent, market-leading experience is simply an expectation! So, it is very important that our new Front of House Services Manager can work alongside the Operations Manager, existing team and our client to find new ways to innovate and exceed guest expectations.

Based at the main reception space themselves, The Front of House Services Manager will have management responsibilities to a small team of podium-based Receptionists whose services include meet and greet, switchboard, VIP escorting, meeting room management, overseeing the AV services, and assisting with the planning and operational running of events. Ultimately, cultivating Portico’s relationship with our client and tenants. 

Shift pattern: 40 hours per week, shifts covering operational hours between 7.30am - 6pm, from Monday-Friday.

Salary: £42,436 per annum.

Previous experience of leading a team within a corporate front of house /5* hotel environment is essential for the successful candidate to ensure that they can hit the ground running in their new role.

They will be the type of person that will see challenges as opportunities, and solutions when presented with problems. To top it all off, the successful Front of House Services Manager will have a friendly and outgoing personality, with a passion for proactively leading change and innovation.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.