Front of House Supervisor

Front of House Supervisor | Topsham, Exeter | Full Time | £27,000 - £32,000 per annum

Are you an experienced hospitality professional who enjoys leading a team and making sure every customer receives a great experience?

Our client is located in the charming historic town of Topsham, situated on the River Exe, just four miles from Exeter. Combining traditional pub hospitality and charm with one of the most sought-after dining locations in Devon, they offer a welcoming environment focused on quality food and service.

The Role

You will be responsible for supervising the Front of House operation, ensuring the smooth running of the floor while supporting the management team with day-to-day operational duties.

Key Responsibilities

Greeting and seating customers and ensuring a welcoming experience
Delegating responsibilities and running the floor in the Assistant Manager’s absence
Supporting and supervising the Front of House team to maintain high standards of service
Cashing up at the end of the day, locking up and placing orders with suppliers
Supporting management with customer complaints and liaising with the kitchen to resolve any issues
Ensuring allergen awareness and Health & Safety procedures are followed
Maintaining a clean, organised and well-presented Front of House area
Managing your time effectively and remaining calm under pressure
Working flexibly, including weekends and bank holidays
Requirements

Essential

Previous experience working in a Front of House or hospitality environment
Ability to lead a team and work on your own initiative
Excellent customer service and communication skills
Strong time management and organisational skills
Ability to work under pressure in a busy customer-facing environment
Understanding of Health & Safety and allergen awareness procedures
Flexibility to work a variety of hours, including weekends and bank holidays
Live within a commutable distance
Desirable

Previous experience working in a busy hospitality establishment
Previous experience managing or supervising a hospitality team
What’s In It For You

28 days' holiday
All year-round work
Pension scheme
Meals on duty
Tips
Performance bonus
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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