Front of House support

?? Location: London
?? Full-time | Permanent
?? £35,000 per annum

Are you passionate about delivering exceptional customer service in a professional, front-of-house environment? We're looking for a personable and highly organised individual to join our Branch Banking team as a Relationship Support Officer - Front of House Support.

This is a client-facing role where you'll act as the first point of contact for visitors, helping to create a warm, welcoming atmosphere while supporting the Relationship Management team in day-to-day administrative and client service activities.

• Greet clients and visitors, providing a professional and friendly reception experience

• Manage front desk duties including phone handling, enquiries, mail, and meeting room coordination

• Maintain a clean and presentable reception area

• Provide administrative support to Relationship Managers, including assistance with client documentation, reporting, and correspondence

• Support with the coordination of client meetings and follow-ups

• Input and maintain accurate client data in internal systems

• Assist in cash handling duties, including voucher generation, balancing, and coordination with cash-in-transit services

• Handle counter-related services such as cheque and paying-in book orders, TCF, and transaction processing

• Liaise with internal departments to help resolve client servicing queries and ensure smooth operations

• Ensure all duties remain in line with regulatory guidance - no dealing, advising or approving regulated financial products

• Prior experience in a receptionist or front-of-house role, ideally within banking or a financial services environment

• Strong interpersonal and communication skills, with the ability to engage confidently with clients

• Excellent organisational skills and attention to detail

• A team player who can work collaboratively and manage competing priorities effectively

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Previous experience in handling cash, counter transactions, or client account servicing is desirable

• Degree or equivalent qualification preferred but not essential

• Up to 3 years of experience in banking or a related sector is recommended

• Competitive salary of £35,000

• Opportunity to work in a client-focused, front-line role at a central London location

• Supportive and collaborative team culture

• Career development and internal training opportunities

If you have a passion for delivering outstanding service and enjoy working in a dynamic, client-facing environment, we would love to hear from you.

?? Apply now and be part of a team that puts customer experience at the heart of everything we do.