Front Office Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand.

Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. 

We're currently seeking an impossibly charismatic Front Office Manager at our Treehouse, Manchester.  Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels.  If you feel this role is calling out your name, we'd love to hear from you. 

About you...

• Passionate about hotel operations and guest service with a minimum of 2 years’ experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
• Committed to upholding brand standards, policies, and procedures while continuously seeking opportunities to enhance the guest experience.
• Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. 
• Proven ability to lead, motivate, and support front office team members to ensure consistent service excellence and operational efficiency.
• Excels in verbal and written communication, with the ability to interact professionally with guests, colleagues, and senior management.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.