Front Office Manager

At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. As a

Front Office Manager , you can bring your passion and positive personality to work and be part of this vibrant team.

As the ideal candidate for the

Front Office Manager

role, you will:

Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
Have a pleasant and welcoming manner, ready to create an environment embodying lifestyle memorable guest experiences.
You will be a passionate and highly motivated Leader with the ability to inspire your team and guide them to excellence.
Be familiar with all operational standards and be available to cover roles during busy periods
You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals and performance management.
Ensure the department is well organised, tidy, and well-maintained, reporting any hazards, accidents, and/or maintenance issues
Who has previous Front of House Manager or

Front Office Manager

experience in a hotel

As a

Front Office Manager,

you will receive:

Salary: Competitive
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Start with 30 days of holiday per year - including bank holidays, increasing with years of service
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.