Front Office Manager

We are currently recruiting for a

Front Office Manager

to lead the team at the

Delta Hotels by Marriott Manchester Airport.

The Role:

As Front Office Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk, nights and switchboard, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.

You will be responsible for, but not limited to:

Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
Deliver memorable guest experiences which support in driving Intent to recommend scores
Monitor and analyze guest satisfaction survey results to ensure these continually improve
Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
Report any maintenance issues which have been raised by guests
Ensue all guest complaints are resolved in a timely manor and logged correctly
Anticipate guest needs to deliver an above and beyond experience
Empowers employees to provide excellent customer service experiences
Prepare departmental rota’s, ordering and payroll inline with budget
Promotes an upsell culture to support in delivering hotel financial performance
Attends sales strategy meetings as required to support in achieving hotel financial results
Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
Recruit, train and develop front desk team members and support in developing our next front office manager
Comply with hotel security, fire regulations and all health and safety legislation

Our Ideal Candidate:
You will have experience in a similar role and looking for your next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

Perks you deserve:
We’ll support you in and out of the workplace by offering:
Free Access to the Leisure facilities, because your wellbeing is important
Discounted rounds of golf and use of the driving range
Free meals at work
Free uniform & dry-cleaning service
Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinema’s and more
Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
23 days holiday increasing with service as well as Bank Holidays
Annual Performance Review pay
Cycle to work scheme
Pension & Life Assurance
Employee Assistant Program
Comprehensive Training and Development program
Company Pension scheme, we match your contributions up to 6%
Private Medical Cover

This role offers and annual salary of £38,000 as well as an annual bonus plan allowing you to earn up to 20% of your salary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.