Front Office Supervisor (M/F/X)

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an enthusiastic and professional Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As a key member of our front-of-house operations, you will lead and inspire our reception team to deliver exceptional guest experiences in this unique cultural destination.

• Oversee daily reception operations, ensuring consistent service standards and a warm, engaging approach
• Lead and mentor the reception team, fostering a collaborative and customer-focused environment
• Manage guest check-ins, check-outs, and inquiries efficiently, providing personalized service
• Coordinate with other departments to address guest needs and resolve issues promptly
• Implement and maintain front desk procedures to optimize efficiency and guest satisfaction
• Monitor and analyze guest feedback, implementing improvements to enhance the overall experience
• Manage shift schedules and assignments to ensure adequate staffing at all times
• Conduct regular team meetings to communicate priorities and performance expectations
• Stay informed about local attractions and events in AlUla to provide knowledgeable recommendations to guests
• Ensure compliance with Saudi Arabian hospitality standards and cultural sensitivities

• Proven supervisory or team leader experience in the hospitality industry
• Strong leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus)
• Proficiency in hotel management systems, preferably Opera Cloud or similar platforms
• Demonstrated ability to work independently and manage shifts with confidence
• Outstanding problem-solving skills and attention to detail
• Positive attitude, professional appearance, and genuine passion for hospitality
• Flexibility to work varying shifts, including weekends and holidays
• Strong organizational and time management abilities
• Customer service expertise with a track record of delivering exceptional guest experiences
• Effective conflict resolution skills to handle challenging situations professionally
• Familiarity with Saudi Arabian culture and customs, particularly those relevant to AlUla
• Adaptability to work in a dynamic, fast-paced environment
• Basic computer skills, including proficiency in Microsoft Office suite

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.