FT Assistant Manager Customer Service

Count on me – We know what to do, we make it easy, we do our part and we care!

Join Our Team!

We are looking for a motivated and customer-focused Assistant Customer Service Manager to help lead our Front End team. In this role, you will play a key part in delivering an exceptional shopping experience while supporting daily operations and developing team members.

What You’ll Do

• Lead Front End operations and ensure fast, friendly service


• Supervise and support cashiers and office staff


• Step in as Manager-on-Duty for the Front End when needed


• Help drive sales, control costs, and reduce shrink


• Train, coach, and recognize team members


• Ensure compliance with company policies and safety standards


• Resolve customer concerns professionally and efficiently


• Manage scheduling and ensure proper coverage

What We’re Looking For

• High school diploma or equivalent (preferred)


• Previous retail or customer service leadership experience preferred


• Strong communication and problem-solving skills


• Ability to thrive in a fast-paced environment


• Leadership mindset with a passion for customer service


• Basic computer and cash-handling proficiency

Physical Requirements

• Ability to stand for long periods and lift up to 50 lbs. occasionally


• Frequent walking, bending, and reaching


• Ability to handle cash and operate equipment such as registers and scanners


• Comfortable working in varying temperatures

Why Work With Us?

• Competitive pay and benefits


• Opportunities for career growth and advancement


• Supportive team environment


• Training and development programs