Job Summary:

The Hannaford To Go Supervisor is the leader of the Hannaford To Go team. As a leader, they are responsible for ensuring an efficient department to meet all of our customer needs. The HTG Supervisor is responsible for keeping all Hannaford To Go associates on task and collaborates with the Assistant

Store Manager to address any coaching needs. The HTG Supervisor celebrates department successes with associates and develops plans to address any operational needs. Leveraging various operational metrics, the HTG Supervisor tracks and measures department performance always with an eye towards growing the business and maintaining high quality customer shopping experiences that result in repeat business.

Essential Job Functions:

As a Hannaford To Go Supervisor, no two days are ever the same, but a typical day includes the following:

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.


• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.


• Lead and ensure that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.


• Maintain accurate records and assist in making sure all yearly certifications are up to date.


• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.


• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates’ personal needs.


• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.


• Provide real time teaching on Shopping or Expediting process issues.


• Provide feedback to Assistant Store Manager on associate performance or behavior issues.


• Lead training and developing associates to meet department needs.


• Maintain solid communication in the department and with store management.


• Observe and follow all company policies, established standard practices and legal requirements.


• Perform all other duties and projects as assigned.

Qualifications:

• Effective communication and customer service skills.


• Must meet minimum age requirements to perform specific job functions.


• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.


• Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.


• A high school graduate or equivalent preferred.