GAIN Experience - Principal Strategy Experience

Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations.

Team: Growth

Reporting to: Government Services Director

Location: This is a UK-based hybrid role out of Bristol office. We would be open to this person being based from our London office with the expectation of weekly travel to Bristol.

ABOUT:

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. 

This is where rebel thinking, smart technology, and data-driven creativity shape the future.

Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel growth, and deliver measurable impact.

THE ROLE:

The Principal Strategy Consultant at GAIN Experience is responsible for leading on our strategic programmes of work and building strong relationships with clients to plan and deliver strategic roadmaps through best in class UX, Design and Tech. They also win new work and deliver industry leading thought leadership.

• 7+ years’ experience working in UX, Design, Technology or Experience Delivery.
• Highly experienced in stakeholder and client relationship management
• Delivering large scale programmes of work
• Sales and commercially focused experience
• Digital transformation or digital product development/ownership

RESPONSIBILITIES:

Strategic Roadmaps across Key Accounts

• Rapidly develop an understanding of our client’s business environment and strategy by facilitating workshops and activities with stakeholders to map and understand business and product ecosystems
• Act as a client partner, championing content/storytelling/providing digital innovation whenever possible;
• Oversee audience research activities and support the analysis and translation of insights;
• Support in the development of clear and engaging Strategic visions to inspire both clients and practitioners to deliver exceptional experiences;
• Assemble strategic insights into presentation materials and able to lead executive client presentations; 
• Motivate individuals and promote an exciting atmosphere and good team spirit on projects;
• Select and design appropriate frameworks and approaches to use in solving client problems;
• Craft briefs and develop roadmaps for clients UX, design and tech development;
• Play an active role in annual planning and goal-setting process to continue the evolution and innovation of our clients’ digital experiences.

Commercially Support New Client Acquisition and Build Existing Client Revenue

• Develop long lasting client relationships delivered against their strategic goals and provide strong return on investment for GAIN Experience;
• Contribute to new business development by leading on large program development that solves potential clients’ problems and supporting proposals, pitches and pitch activities;
• Work in partnership with the commercial team to produce client roadmaps, analyse clients to uncover opportunities to stimulate growth and deepen relationships through achieving commercial success in partnership;
• Contribute to client proposals and provide strategic guidance to account managers by designing projects that meet client briefs and objectives.

Deliver Ground-breaking Experiences

• Take a lead in evolving GAIN Experience’s products, services and processes;
• Write clear briefs that inspire team members to create exceptional work;
• Encouraging junior team members to learn and grow within their role by thinking strategically;
• Producing inventive ideas with the wider business to improve the performance of GAIN’s strategic delivery. 

Innovation & Thought Leadership

• Spot new trends and understand new technologies whilst having a passion for understanding the roles they play in consumer’s and citizen’s lives;
• Attend key conferences, deliver seminars and presentations to build on your personal profile and consolidating GAIN Experiences’ market position as leaders in the UX and digital design field.
• Mentor, teach, evangelise UX, Strategy, experience delivery and design thinking both internally and externally with clients and peer networks;
• Develop our service offering bringing innovation to services and communications to help ensure that we continue to provide cutting-edge services that are best in class.

Mentoring and Training other consultants

• Coach and mentor other consultants in all aspects of user experience, consultancy and client delivery during specific project work;
• Take responsibility for mentoring and developing a small number of consultants on a continuous basis ensuring their knowledge and skill set develops;
• Feed into appraisals and development plans for consultants who are continuously mentored by yourself.

HOW YOU’LL WORK:

Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve  

Pushing boundaries: You’ll make the most efficient use of technology, suggesting process improvements  

The power of our imagination: You're a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results. 

Making it happen: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions. 

Putting people first: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.

Our benefits for UK employees include:

• Private Medical Insurance
• BUPA Life Assurance 
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
  
  

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity