Gas Technical Service & Repair Advisor

Gas Technical Service & Repair Advisor

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works  together to empower our customer's homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.


• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.


• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.


• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.


• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.


• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Job Summary:

We are looking for a driven, dedicated, and passionate Technical Repair Advisor to join our fast-growing team who would like to be part of the team making Zuno an international household name. As a Technical Advisor you will play a fundamental part in supporting our growth and ambition by supporting all engineers who are on site to ensure the customer’s boiler is repaired in a timely and cost efficient manner, ensuring they are compliant and fit to the current regulations and manufacturing standards, whist also adhering to the exceptionally high standards that Zuno have become renowned for.

Key Responsibilities 

• Providing technical knowledge and offer appropriate help and support to customers and engineers throughout the entire customer’s repair journey.


• Remotely assist engineers that are on site, offering technical solutions where required.


• Communicate clearly to customers offering solutions, recommendations, and reassurance.


• Recognise and flag irregular issues that are (or likely to cause) significant problems with either customers or engineers through the correct channels.


• Ensure all Health and Safety requirements are followed.


• Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.


• Desktop audit all repair jobs that have taken place.


• Assist with planning duties as and when required.


• Identify and locate parts and materials to enable the infield teams to repair and maintain boilers.


• Ensure accuracy when updating spreadsheets and Zuno admin systems.


• Build on-going relationships with Engineers to help develop better engagement

Qualifications & Skills:

• ACS qualifications - ACS qualifications (CPA1, CCN1, CENWAT)


• GCSE Maths and English


• A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.


• Relevant and up-to-date industry specific boiler knowledge


• Health and Safety working experience


• Experienced in operating in a fast paced, results driven customer focused role


• Analytical and effective problem-solving skills


• Clear and effective communication skills with a good command of English


• Flexible and adaptable to work loads and tasks


• Confidence in working on your own initiative as well as within a team environment.


• IT Literate


• Active listening skills

Benefits

• 30 days annual leave + bank holidays


• Private medical cover with Aviva*


• 4 x salary Death in Service cover with Zurich*


• Enhanced family friendly leave


• Salary sacrifice pension matched up to 6%


• Free tea, coffee, fruit and breakfast


• Modern offices 


• Social events


• Ongoing training and development opportunities
  

*following successful completion of the probationary period