Gates and Barriers Technical Support Engineer

Senior Technical Support Engineer - Basingstoke

I'm currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.

This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.

The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues.

The Role

* Provide telephone and email based technical support to customers and engineers

* Assist with fault diagnosis, installation and programming queries

* Advise customers on product selection and suitable equipment

* Identify spare parts and provide technical guidance

* Support the first line technical support team and provide day to day guidance where required

* Assist the sales team with technical specifications and customer requirements

* Deliver technical product training to internal teams and external customers

* Develop training materials including presentations, videos and webinars

* Occasionally attend customer visits and provide technical support to key accounts

* Support the introduction and appraisal of new products

About You

* Previous experience within a technical, electrical, mechanical or electro mechanical environment

* Strong fault finding and problem solving skills

* Comfortable providing technical advice over the phone and by email

* Good communication skills with the ability to explain technical information clearly

* Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial

* Experience in a technical support, service engineering or senior engineering position would be advantageous

* Able to work as part of a technical team and provide guidance to less experienced engineers

Direct experience with the manufacturer's products isn't essential as full training will be provided.

Package

Salary: Up to £45,000 basic

* Office based in Basingstoke

* Full product and technical training provided

* Opportunity to develop into a senior technical support / team leadership position

If you have a background in gate automation, barriers, automatic doors, access control, industrial doors, electrical engineering or another electro mechanical environment, I'd be interested in speaking with you.

INDJC
Only candidates based in UK and eligible to work in UK are allowed