General IT Service Manager - B1

FSS has a wide and diverse remit which covers all aspects of the food chain which can impact on public health – aiming to protect consumers from food safety risks and promote healthy eating. 

Our mission is to be Scotland’s leading authority on food safety, standards and healthy eating; using data and evidence to provide assurance and advice that inspires consumer confidence and improves public health.  

The Corporate Services Division within Food Standards Scotland (FSS) provides a range of services to support the organisation to deliver its statutory obligations and strategic goals. These services include ICT, Business Management and Performance Unit, Project Management Office, Finance, HR, Records and Information Management, Facilities Management, Health and Safety, and administrative support. Most of the Corporate Services work relates to the strategic outcome of FSS being a trusted and influential organisation.

FSS has an established central IT team that currently is responsible for providing and supporting all aspects of Information Technology (IT) and Digital Transformation. 

Responsibilities 

Reporting to the system engineer, the IT service analyst is a frontline technical support post within the FSS digital team. The post holder undertakes technical work at a high level to ensure that end users have appropriate hardware, software and peripherals necessary for them to do their jobs. The role will also support the implementation of digital products to end users such as the ODITS official control system for meat regulation. 

Main duties of this role are likely to include, amongst others:

• Track, log and correct information to protect assets and components . 
• Investigate problems and opportunities in existing processes and contribute to recommending solutions. 
• Show an awareness of developing process efficiency and common ways in which processes are optimised. 
• Support specific activities to improve development processes . 
• Spot or identify obvious deficiencies. 
• Own an issue until a new owner has been found or the problem has been mitigated or resolved. 
• Show an awareness of different products and services - produce relevant reports in a standard format and agreed timeframe . 
• Work with important stakeholders to discuss any changes in the reporting processes. 
• Add a commentary that provides an interpretation of the data set. 
• Identify important stakeholders and relationships, and work with teams to build these relationships. 
• Understand how to work with stakeholders and contribute to improving these relationships. 
• Work within a strategic context and communicate how activities meet strategic goals. 
• Contribute to the development of strategy and policies. 
• Show an awareness of the relevant subject matter and a high-level understanding of what it involves. 
• Identify and engage with users or stakeholders to collate user needs evidence. 
• Understand and define research that fits user needs - use quantitative and qualitative data about users to turn user focus into outcome. 

Working pattern

This role is a permanent level transfer position.

How to Apply

Applications for this position will only be accepted from substantive B1 employees.

Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Selection Process

All candidates will be invited to an informal discussion with the Hiring Manager. 

Informal discussion dates tbc. 

Further Information

If you have specific questions about the role, please contact [email protected] 

Read our Candidate Guide for further information on our recruitment and application processes.