General Manager

The Company

This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including handbags, accessories & luggage.

The Role

The role of General Manager will play a pivotal role of curating the customer journey, elevating sales figures and to expand the brand's influence.

Responsibilities of this General Manager position -

• Oversees daily store operations along with the activities of the sales team, fostering a proactive approach to product promotion and sales.
• Ensures customer service by catering to client service level.
• Ensures the delivery of exceptional post-sales service to our clients.
• Comp shopping and analysis to optimise sales and surpass predefined objectives and targets.
• Achieves elevated individual and store performance indicators (such as conversion rates, items per transaction, and dollar per transaction).
• Ensures strict adherence to established policies and procedures.
• Trains and mentors store staff comprehensively, overseeing and supervising their training (including areas of performance management).
• Manages the store's schedule & time keeping of staff members
• Actively recruits and engages in networking to secure exceptionally skilled team members, while also cultivating a robust talent pool of potential candidates.
• Executes store merchandising as per visual guidelines and ensures the consistent upkeep and prime condition of all inventories.

To be successful in this General Manager position-

• Ideally having experience as store manager within premium or luxury retail
• 3-4 years leadership experience in a Store, Assistant or Deputy Manager level.
• A genuine passion for luxury, travel, fashion, and lifestyle markets
• Outlet experience will be highly desirable
• Have strong 121 client /customer experience
• Excellent communicational skills.
• Strong IT /Excel skills would be advantageous.
• Proven success in attaining sales targets and excelling in key performance indicators.
• Willingness to travel regularly within London for trainig
• Occasional international travel a few times a year if required.
• Strong people management skillset including being involved in disciplinaries and performance management.

Benefits of this General Manager position-

1. Monthly bonus on average if the store hits target
2. Generous holiday allowance
3. Pension
4. Great staff Discount

This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills based on the description above please apply by sending your CV today quoting the reference no. JO-2504-115090

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.