General Manager

Travel company with a unique brand of luxury, hand-picked, self-catering properties (for the perfect staycation!), are seeking an experienced General Manager, based in Cornwall, who will be able to successfully lead the team to deliver exceptional service and standards to the guests and private homeowners. In addition, the General Manager will use their communication skills to build strong relations within the local community and local businesses in the area. The role will include regular liaison and collaboration with owners on a regular basis to ensure their property is professionally managed and a successful rental business. The collection of beautiful apartments and lodges are in a busy summer holiday destination that continues to be popular with visitors year-round. This is a commercial role and requires a candidate who has an exceptional knowledge and experience of the self-catering holiday business within the region. Starting salary £30k pa plus additional benefits (detailed below).

JOB DESCRIPTION:

This is a hands-on role for a commercially minded General Manager who is looking for an interesting and active role where they can take full responsibility for operations at our Cornish locations.

• To lead from the front and contribute to site success through good commerciality and a proactive approach.
• Work with the Resort Supervisor to ensure that all accommodation is maintained to an excellent condition, that housekeeping standards are always exemplary and that all guests receive a meet and greet in line with brand standards.
• To ensure all team members can provide detailed knowledge of the local area passing this onto the Reservations/Concierge team and guests/visitors alike.
• To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
• To control and monitor payroll costs.
• To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
• Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.
• To be a brand ambassador, promoting the company's Co locations and services to guests and colleagues alike.
• To create and conduct local marketing initiatives, effectively maintaining any assigned budgets
• To assist Senior Management to increase the efficiency and profitability of the business.
• To fulfil any reasonable request from Senior Management.
• To be key in driving an effective business relationship with key personnel.
• To interview and recruit core team and ensure they are being deployed in a productive manner.
• To interview, recruit and train seasonal team members according to requirement and commercial feasibility.
• Ensure the team understand high end service expectations and constantly drive world class service.
• Lead, inspire and champion your team and their talents to all in the business, encouraging on-going development and progression.
• Ensure all team members follow the company guidelines.

EXPERIENCE REQUIRED

The ideal candidate will have general management experience in hospitality and a solid background in the Staycation / luxury holiday rental market. This role will be based predominantly in St Austell. A passion for the travel, property and leisure industries is vital - with a great appreciation and understanding of the current marketplace. Your communication style will be positive, encouraging, and motivating with the ability to negotiate successfully.

THE PACKAGE:

Salary is negotiable/dependent on experience in the region of £30K pa.

In addition there is an extensive benefits package, including holiday discounts, health care, life assurance, pension (4% from employer) loyalty rewards, 20 days holidays plus bank holidays rising to 25 with service.

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy Gaskell on / Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! Unfortunately, if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.