General Manager

Job Title: General / Site Manager

Salary: £66,000

Location: Normanton

Our client is currently seeing exceptional growth and now requires a general manager to oversee the site based in Normanton. This is an excellent opportunity for someone who has a detailed understanding / management of closed & open book commercial accounts. This will be overseeing all 250 employees onsite and management agency staff.

Purpose of the role

• The purpose of this role is to lead the warehouse team to deliver sustainable results, excellent customer service and implement best practise to ensure a safe and engaging workplace.

Main duties and responsibilities

What you do:

• Lead the commercial relationship with the site customers
• Produce the site budget and budget revisions in conjunction with the Fulfilment Director and Head of Finance
• Provide operational and strategic leadership for the site management team
• Manage the day to day resources of the warehouse operation and ensure that the operational goods in and goods out functions are planned efficiently
• Ensure that all staff, visitors and contractors working on/visiting site comply with the health and safety policy requirements
• Liaise with Imports/QC/Transport and operational managers to ensure overall service levels and cost targets are achieved
• Maintain appropriate customer contact with senior customer representatives
• Manage relationships with both UK and International courier and parcel companies as well as pallet network services
• Be a proactive member of the business senior operations team supporting peers across all sites within the business
• Manage the operations and contracts ensuring that the site as a minimum achieves Budget profitability
• Constantly review internal and external best practice and develop future solutions for agreement and implementation within the warehouse operation
• Build relationships with each and every customer to ensure the business has the opportunity to expand the services offered in line with the clients changing requirements.
• Ensure that all site rules and regulations are adhered to and that all accidents are investigated and reported accordingly
• Ensure all operatives to Supervisors are managed and motivated through an annual review process with SMART objectives
• Maintain excellent standard of hygiene and housekeeping
• Ensure hazard spotting is carried out and documented
• Playing an active part in the site management team including assisting other contracts when required.

How you do it:

• Show up and do your best every day.
• Approach work with excitement and curiosity, motivating others simultaneously. Keep up to date with industry innovations and opportunities. Use your knowledge to suggest changes that maximise revenue or improve processes
• Develop a safety culture within the operation, ensuring the highest standards of safety are met at all times.
• Create an environment of trust. Have difficult conversations when necessary and proactively ensure alignment with Torque Policies.
• Responsibly act when others will not. Focus on where you add value and trust others to do the same.
• Inspire confidence - use a creative approach to problem solving and to thinking ’outside the box’.
• Embrace change and new ideas. You see adversity as a chance to grow and help your team accept and meet change positively.
• Plan effectively for the team's strengths. Proactively manage team performance by conducting meaningful performance reviews, career development conversations and training and document appropriately.
• Approach work with energy, commitment, and diligence. Always look for ways to reduce cost, waste, and have a positive environmental impact with the ability to work under pressure
• Understand the importance of constructive criticism and receive it openly. Understand how your words and actions may impact others, learn new ways to effectively communicate and make people feel valued developing and maintaining positive internal and external relationships at all levels.

Person specification

• Extensive experience of managing large and complex warehousing operations
• Experience of management of both closed book and open book commercial accounts
• An innovator with a positive and pro-active approach to change
• Ability to perform under pressure
• Able to use initiative, organise own workload in an efficient and effective manner
• Creative approach to problem solving and to thinking ’outside the box’
• Excellent communication skills (both verbal and in writing)
• A good level of numeracy
• Understanding of basic employment law
• IT skills (Microsoft Office and Warehousing Systems)
• An understanding of current of health & safety regulations