General Manager

General Manager – Competitive Salary + Benefits – Fleet, GU51 4NE

The Role

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As General Manager you’ll provide day-to-day leadership and direction by maximising financial returns, driving development of people as well as creating and maintaining a unique and memorable guest experience throughout. You’ll lead from the front with direction to maximise financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction.

Brightstar’s values are at the heart of everything we do — Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As General Manager, you’ll bring these values to life by creating a workplace that is motivating, rewarding, and built on trust. You’ll inspire your team to aim high and grow, while ensuring every guest experience is delivered with care and authenticity. With your passion for hospitality and high standards, you’ll energise this hotel to drive strong revenue, deliver operational excellence, and make a lasting impact on both your people and your guests.

If you’re ready to lead a vibrant, guest-focused hotel with the backing of a supportive management company, we’d love to hear from you.

Key Responsibilities:

• Oversee daily hotel operations across all departments
• Lead and motivate staff through effective onboarding, coaching, and performance feedback
• Maintain high standards in guest satisfaction and respond to feedback promptly
• Manage financial performance including budgeting, forecasting, and payroll control
• Uphold health, safety, and legal compliance across the property
• Build strong relationships with local partners and act as brand ambassador
• Collaborate with central teams to improve sales, marketing, and HR functions

Benefits:

• Competitive salary with bonus opportunities
• Supportive leadership and a culture that values development
• Company events and regular team engagement
• Opportunities to grow within a wider group of properties

The Person

We’re looking for someone who brings:

• Proven experience in hotel management, ideally in a boutique or high-occupancy property
• Strong operational and commercial skills
• A background in both rooms division and food & beverage
• Confidence in budgeting, forecasting, and team leadership
• Flexibility to work evenings, weekends, and bank holidays
• Excellent IT skills, including use of PMS and POS systems
• A proactive attitude and clear, confident communication style