General Manager

Botanical Place our stunning new retirement village, recently opened in West Byfleet. With a vibrant mix of independent living, a high street-style restaurant, gym, hydrotherapy pool, and wellness facilities partially open to the public, it’s an exciting, dynamic environment to lead. This is a unique opportunity to combine operational management with hospitality excellence, while creating a welcoming, engaging home for residents.

The Role
We are seeking an experienced General Manager to lead our village operations to best-in-class standards. You will oversee the full spectrum of village life - from resident services and wellbeing programs to hospitality, facility management, and community engagement - ensuring an exceptional customer experience while delivering operational and financial excellence.

Key Responsibilities

• Translate business strategy into operational plans, driving financial performance and service excellence.
• Manage village profit and loss, budgets, and revenue streams, including property sales and leases.
• Lead hospitality and wellbeing services, ensuring residents feel engaged, empowered, and supported.
• Oversee facility management, maintenance schedules, and investment projects, ensuring a safe, compliant, and attractive environment.
• Build, inspire, and develop your team, embedding RVG values and a culture of continuous improvement.
• Engage with residents, customers, and stakeholders to foster strong community relationships.

Skills & Attributes

• Strong operational leadership with a focus on hospitality and customer experience.
• Excellent financial acumen and ability to drive revenue and control costs.
• Outstanding communication, stakeholder engagement, and relationship-building skills.
• Strategic thinker with a hands-on approach to problem-solving and continuous improvement.
• Inspires teams, motivates others, and drives a culture of excellence.

Experience & Qualifications

• 3 - 6 years’ general management experience in operational leadership, ideally within hospitality, healthcare, or retirement living.
• Proven experience in managing budgets, teams, and delivering high-quality service standards.
• A passion for creating thriving communities and exceptional customer experiences.

Why Join Us?
This is a rare opportunity to shape the future of a vibrant new retirement village and make a tangible difference in the lives of residents and the wider community. You’ll work in a beautiful environment, leading a multi-faceted operation and building a lasting legacy of excellence.

Apply Now to be part of a dynamic, innovative team and help residents at Botanical Place trulyage well in style and comfort.