General Manager

About Our Clients:

Our local branded company operate this high volume Pub with rooms located in the heart of Whitby, known for their branded style all day food menu, craft beer selection, and vibrant atmosphere.

As the venue continues to grow and expand their operations, we are seeking a talented and experienced Full-time General Manager to head up the team for our Branded clients.

Job Overview:

We are looking for a dynamic and results-driven General Manager to oversee all aspects of the Pub's operations. The ideal candidate will have extensive experience in high-volume Pub/hotel or very busy restaurant environments, strong financial acumen, and a passion for delivering exceptional guest experiences.

This role requires a leader who can effectively manage staff, optimise operations, and drive business growth while maintaining the highest standards of food quality and customer service.

Key Responsibilities:

• Operational Management:
  
  
  
  • Oversee daily operations of the Pub, ensuring smooth functioning of all departments
  
  
  • Implement and maintain standard operating procedures to ensure consistency and efficiency
  
  
  • Manage high-volume service periods effectively, maintaining quality and guest satisfaction
  
  
  • Coordinate with kitchen staff to ensure food quality, presentation, and timely service
  
  
  • Ensure compliance with health, safety, and liquor regulations
  
  
  
  


• Financial Management:
  
  
  
  • Develop and manage annual budgets for the Inn
  
  
  • Monitor and analyze financial performance, including P&L statements, cash flow, and inventory reports
  
  
  • Implement cost-control measures to optimise profitability without compromising quality
  
  
  • Forecast sales and adjust labour and stock controls accordingly
  
  
  • Identify areas for revenue growth and implement strategies to increase sales
  
  
  
  


• Staff Management:
  
  
  
  • Recruit, train, and develop a high-performing team across all departments when vacancies arise
  
  
  • Create and maintain staff schedules to ensure optimal coverage during peak hours
  
  
  • Conduct regular performance evaluations and provide constructive feedback
  
  
  • Foster a positive work environment that promotes teamwork and employee satisfaction
  
  
  • Address and resolve employee concerns and conflicts promptly and professionally
  
  
  
  


• Menu and Beverage Program Management:
  
  
  
  • Collaborate with the Group Executive Chef and venue head chef to develop and update menu offerings
  
  
  • Oversee the craft beer and cocktail menu's, ensuring a diverse and appealing selection
  
  
  • Analyze menu performance and make data-driven decisions on item retention or removal
  
  
  • Stay informed about food and beverage trends to keep the gastro-pub's offerings fresh and competitive
  
  
  
  


• Customer Service and Guest Relations:
  
  
  
  • Maintain a visible presence on the floor during service hours
  
  
  • Interact with guests to ensure satisfaction and address any concerns promptly
  
  
  • Implement and oversee customer feedback systems to continuously improve service quality
  
  
  • Handle and resolve customer complaints