General Manager

Our club plus members are at the heart of what we do, so exceptional customer service and driving member loyalty is our main priority. To play an essential role in delivering this we are looking for a General Manager to join the Dobbies family. You'll bring exceptional retail management expertise with proven experience of leading multiple direct reports and their teams. You will thrive in a hands-on retail environment and have the drive, confidence and strategic commercial thinking to oversee the end to end business operation, taking full responsibility for putting our customers first and delivering outstanding results.
Responsibilites
Taking full ownership of the centre management ensuring everything is in place to hit commercial targets with responsive management of the centre budget and cost controls.
Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment.
Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
Sparking your teams passion for delivering the best customer experience possible by creating a brilliant customer journey.
Observing your teams service levels, identifying ways in which they can improve and finding the best way to suit that individual in coaching them to improve.
Working closely with our central support teams, maintaining top notch communication, stock supply and response.
Ensuring all centre compliance and health and safety regulations are carried out, whilst caring for employee and customers welfare at all times
Who we are looking for
Retail management expertise with proven experience of leading multiple direct reports and their teams.
Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience.
Excellent communication skills. You'll ensure that successful initiatives and actions are shared across the business and performance monitored.
Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and concepts.
Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best.
Can demonstrate our values at all times

were one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
Access to Wagestream

support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
Access to Retail Trust

seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
Access to Dobbies Academy

continue your development with our eLearning platform and development programmes
Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, were proud to have history dating back to 1865. Founded by James Dobbie, were the UKs largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.
Were committed to being a great place to work. Were one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

TPBN1_UKTJ