General Manager, Cafe

General Manager - Café, Burnley
Salary: £30,000 - £34,000 (depending on experience)
Full-time | Permanent

Are you a natural leader with a passion for people and great coffee? Do you thrive in a fast-paced, community-focused environment? Our client is looking for a dynamic and people-focused General Manager to lead their welcoming and much-loved café in Burnley.

About the Role

As General Manager, you’ll be responsible for the day-to-day running of the café, ensuring a high standard of service, smooth operations, and a motivated team. You’ll bring energy, leadership, and an eye for detail — all while keeping customer experience at the heart of everything you do.

What You’ll Do

• Responsible for the delegation of tasks and duties, maintaining high standards of health & safety, and delivering exceptional customer service standards
• Overseeing daily operations, managing and motivating staff, maintaining inventory and ensuring high levels of customer satisfaction
• Demonstrate a passion for great coffee, quality food and people-focused customer service and community engagement
• Ensuring the consistent delivery of brand standards across all food and drink offerings. We pride ourselves on our specialty coffee so Barista experience is essential
• Exemplifying strong leadership and management skills, coupled with the commitment to upholding the highest standards in service, presentation, and team performance
• Strong financial and commercial acumen, including effective stock control/ordering and the maintenance of high standards and food hygiene
• Being hands-on and adaptable - not afraid to get involved in all aspects of the day-to-day operation when required to ensure a smooth and efficient service
• Deliver outstanding customer experiences through warm, friendly and attentive hospitality, efficient till operation, and prompt table service. Handle customer inquiries and feedback with professionalism and care
• Provide flexible support across other areas of the business, such as providing job shadowing to newly onboarded team members, or supporting events and new café mobilisations
• Assisting with catering and special functions when required - contributing to setup, service, and breakdown

About You

We’re looking for someone who:

• Highly organised with great attention to detail and the ability to adapt quickly ever changing priorities and headlines
• Self-motivated with the ability to manage own workload and possess a positive attitude
• A confident communicator with the ability to build strong relationships with colleagues, customers and stakeholders
• Ability to motivate, develop and train team members with a positive approach towards professional development
• Have the ability to ensure brand standards and processes are adhered to by all team members
• Previous experience in a restaurant, café or catering management
• Health & Safety and Food Hygiene qualifications

What’s in it for you?

• Daytime hours, this does include weekends and some flexibility during summer months
• Included in company bonus scheme which relates to realistic and achievable KPI’s
• On site parking
• Free food and drink on duty
• 20% friends and family discount
• Company pension scheme
• 28 days holiday

Our client is more than just a café - it’s a community hub set in the beautiful surroundings of the local Park. You’ll be joining a friendly, passionate team that takes pride in creating a space where people come together, relax, and enjoy great food and drink. If you want to know more or express your interest in the role, apply today.