General Manager - Hospitality

General Manager

Salary: from 60,000 p/a + Benefits

F1™ Arcade is a global venture in partnership with Formula One, which launched its second venue in Birmingham in November 2023, after opening its first flagship venue in London in December 2022. Boston, the first international location will open this month with a 2nd site in US opening towards the end of 2024. The business delivers an immersive, state of the art racing simulation experience, set in a premium venue with best in class hospitality and design. F1™ Arcade will scale at pace, through a mixture of owned and operated venues, joint ventures and franchise partnerships in key locations across the UK, the US, Asia, Europe and the Middle East.

In order to grow successfully, we want to work with the very best people. We are looking for someone that shares our values with energy, passion and integrity to lead, drive and inspire our Birmingham team.

What we offer you
50% discount on food & drinks and racing for you and up to 3 guests (t&c’s apply)
Wellbeing initiatives
Holiday entitlement linked to service; after 2 years + 1 day each year to a maximum of 5 additional days
Annual bonus Scheme with a potential of earning up to 20% of annual salary
Financial wellbeing platform which includes the ability to access your salary in advance of payday, in the event of unexpected costs.

At F1 Arcade we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core, for fans and non-fans alike. F1 Arcade venues provide an immersive, state of the art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

The Role

As General Manager of an F1 Arcade you will be accountable for upholding an exceptional standard of execution in a high volume, high-energy, high-pressured, activity-based hospitality venue. The Birmingham location is a 14,000sqft space site sitting in the heart of the Paradise Scheme, a thriving hub of events spaces, restaurants and cafés in the centre of the city.

Reporting to the Director of Operations, the successful GM would take full responsibility for the smooth running of this amazing location with 57 full motion simulators an incredible champagne cocktail bar, and open kitchen operation.

Key Responsibilities
Promoting and upholding a positive company culture at all times, ensuring the entire team live and breathe the company mission and values.
Ongoing development of the management team and departmental heads. Assisting managers with hiring, training and managing the performance of each employee.
Inspire and motivate your team, encouraging each team member to be their best self, with pre-shift briefings and pep talks, regular team meetings and open communication with consistent recognition and rewards.
Developing and managing site P&Ls with full financial accountability.
Keenly managing the commercial side business with a strong focus on driving top line sales by maximizing revenue opportunities with exceptional service throughout the guest journey.
Planning, coordinating and managing all business operations with a clear focus on the agreed Business Objectives.
Working with the Leadership Team to identify both short and long-term strategic commercial goals and developing clear plans to implement them.
Determine resourcing requirements and ensure that the venue team is always in a position of strength and at adequate levels to deliver exceptional hospitality experience on every shift.
Evaluating business processes and systems, to be constantly improving efficiencies in the operation.
Improving internal processes and ensuring the team works together as a cohesive unit.
Ensure there is a prominent senior management presence on shift at all times safeguarding that guest expectations are exceeded, and the guest experience is at the forefront of everyone’s mind at all times.

Person Specification
Must demonstrate the three core values of the F1 Arcade team:
Pursuit of Excellence
Conscious Integrity
Positive Energy
Minimum of 3 years' stable experience at GM level in a high volume operation
Management experience in a high quality, service driven food operation
Strong financial acumen with a commercial mind

Beneficial Skills and Background
Management experience within a competitive socialising or multi-faceted leisure environment
Strong training background
Menu development experience