General Manager, London c£80k plus package

Role: General Manager
Salary: c£80k plus package to include Travel allowance, Pension scheme, 33 days holiday (including bank holidays), bonus
Job Status: Permanent / Full Time
Location: London - Operations within the M25
Vacancy Reference: VR/05346

Role Description:
Our client is a dynamic and successful cleaning provider in Greater London who look after over 50 buildings providing a range of cleaning and soft services. They deliver high-quality, reliable, and professional cleaning solutions to commercial workspaces, specialising in multi-tenanted buildings.

They pride themselves on their commitment to customer satisfaction, staff welfare, and sustainable practices.
They are seeking a results-driven and experienced General Manager to lead operations and support the continued growth and development of the business.

As General Manager, you will oversee the day-to-day operations of the company, ensuring high standards of service delivery, staff performance, and client satisfaction. You will lead, motivate, and manage operational teams with a real hands-on approach to running the business. The ideal candidate will have strong leadership qualities to include sales, customer and operational experience, with a proven track record ideally in facilities management, cleaning services, or a related industry.

Key Responsibilities:

• Lead and manage company operations to meet growth and profitability targets
• Develop and implement strategic plans to improve efficiency, client satisfaction, and business performance
• Ensure compliance with all UK regulations, health and safety requirements, and company policies
• Oversee staff recruitment, training, and development
• Maintain strong client relationships and ensure service contracts are fulfilled to high standards
• Monitor KPIs and implement improvements based on performance data
• Manage budgets, forecasting, and financial reporting in collaboration with the finance team
• Identify opportunities for business development and expansion.

Key Requirements:

• Proven experience in a senior operations or general management role, preferably within the cleaning,FM, or service industry
• Hands on attitude
• Strong leadership and team management skills
• Excellent organisational and problem-solving abilities
• Commercial awareness with the ability to manage budgets, P&L’s and deliver against targets
• Strong sales and customer service skills and an excellent communicator.
• A good understanding of health and safety and employment law in the UK
• Proficiency with business software (e.g., Microsoft Office, CRM, Xero)
• A business acumen. This role needs someone who can drive the company forward whilst managing retention and excellence across the business
• Degree in Business Management ideal
• Strategic vision