General Manager - MultiSite - 12 month Fixed Term Contract

📍 Location: London / UK
🏢 Department: Operations

We’re now looking for an experienced General Manager to lead across two of our Workspaces, setting the standard for workplace experience, team leadership, and commercial performance.

The Role

As a General Manager, you’ll take full ownership of your buildings, leading teams to deliver an exceptional member experience while driving strong commercial outcomes. You’ll balance day‑to‑day operational excellence with longer‑term strategy, working closely with multiple stakeholders across the business.

This is a highly visible, people‑led role where you’ll lead from the front, role‑model Fora behaviours, and create environments where teams and members can thrive.

What You’ll Be Doing

• Leading, motivating, and developing high‑performing teams across two sites
• Owning the end‑to‑end member journey and setting the standard for service and experience
• Managing recruitment, onboarding, performance, probations, and team development
• Driving a strong culture of accountability, collaboration, and growth
• Taking full responsibility for site P&Ls, budgets, and EBITDA performance
• Working closely with Sales and Marketing to support viewings, retention, and commercial success
• Partnering with Facilities and Health & Safety teams to ensure safe, well‑maintained buildings
• Managing complex stakeholder relationships and delivering results in a fast‑paced environment

• Extensive experience as a people manager in the hospitality, retail or co-working industry.  
• Demonstrated success managing people, performance, and culture across complex environments 
• Financial awareness, cost effective building management, managing budgets.  
• Highly refined verbal and writing communication skills.   
• Good organisation skills and dedication to completing projects in a timely manner.   
• Proactive, detail oriented and comfortable working in a fast-paced environment.   
• Individual with exceptional customer service skills and passionate about delivering exceptional experiences.   
• Professional integrity, trustworthy.   

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

📅Work Pattern

• On-site
• Monday to Friday

🌴 Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

💪 Well-being & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Access to our gyms and selected wellness classes with Restore at Fora
• Health cash plan - supporting day to day medical expenses
• Mental Well-being support - confidential in-person or online therapy sessions

🚴 Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

☕ Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year
• Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
• Style Allowance — Empowering You to Look the Part, Your Way.
• Generous Employee Referral Scheme