General Manager - Recreational and Leisure

We are working exclusively with an award-winning, family-focused business in Northallerton, currently seeking a dynamic and enthusiastic General Manager. This is a fantastic opportunity to join a thriving and well-established leisure business, where you’ll work closely with the Directors to lead a dedicated team and drive continued success in a fun, fast-paced environment.

Position Details:

• Full-time: 45 hours per week
• Schedule: Wednesday to Sunday
• Required availability until 7:15 PM on up to 4 out of 5 working days (Start times will be adjusted accordingly)

This is a great opportunity to become part of a lively, growing operation where fun, innovation, and exceptional customer service are central to its success.

What You’ll Be Doing:

• Delivering outstanding customer service and inspiring your team to maintain the same high standards.
• Leading, coaching, and developing a team - providing clear direction and motivation across daily and weekly operations.
• Monitoring and improving team performance through regular feedback and hands-on support.
• Managing labour, stock, costs, and overheads to meet business KPIs and financial targets.
• Driving sales, setting targets, and supporting your team in achieving revenue goals.
• Overseeing the upkeep and safety of all recreational equipment and facilities.
• Ensuring compliance with all operational systems, procedures, and documentation.
• Maintaining high standards of health & safety, hygiene, and cleanliness.
• Actively leading the team on the floor - this is a hands-on, customer-facing role.
• Creating and managing staff rotas and processing payroll.
• Supporting with social media content, responding to customer enquiries (phone/email).
• Managing supplier relationships and overseeing inventory and ordering.
• Having a strong understanding of food & beverage operations.

What We’re Looking For:

• 1+ years’ experience in a similar Assistant Manager, Duty Manager, or General Manager role within the leisure or hospitality industry.
• Proven experience managing a team of 6 or more.
• A passion for delivering exceptional service and creating a welcoming, energetic environment.
• Confident leadership, initiative, and adaptability in a fast-paced setting.
• Highly organised, efficient, and a proactive problem solver.
• Willingness to lead by example and be actively involved in daily operations.

This role is ideal for a passionate and hands-on leader ready to take the next step in their management career. You’ll be part of a business that values fun, teamwork, and operational excellence - where no two days are ever the same.

If you’re passionate about people, play, and delivering an outstanding experience every time - we’d love to hear from you.