General Manager - Retail

Your new company
An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-led company.
Your new role

• Lead and inspire a team of 45+ staff across sales, warehouse, and store management
• Recruit, onboard, and develop high-performing team members
• Foster a culture of coaching, accountability, and continuous improvement
• Drive performance through clear KPIs, regular feedback, and recognition
• Oversee the rollout of a new front-of-house system and ensure team readiness
• Improve sales, stock control, and customer service metrics
• Mentor future leaders and build a strong internal talent pipeline
• Ensure exceptional store standards and customer experience
• Manage supplier relationships and uphold service expectations
• Report to senior leadership with clarity and strategic insight

What you'll need to succeed

• Proven leadership experience in a retail environment
• Passion for team development and creating positive, productive workplaces
• Commercially astute with strong organisational and analytical skills
• Confident in stock management, sales forecasting, and performance reporting
• A hands-on, approachable leader who leads by example

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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