General Manager - Student Accommodation - London

Job Title: General Manager / Property Manager - Student Housing Block
Location: Cromwell Road, South Kensington
Salary: £45,000 - £46,000

We are seeking an experienced and proactive General Manager / Property Manager to oversee a high-end student living residence in South Kensington, located in the heart of London’s cultural corner.

In this brand new block you will be the Sales face of the Room and Apartment Lettings, meeting and greeting prospective students and their families and giving tours - and seeing everything from initial meet and greet though to helping manage the block moving forwards. 
 
You will be running a small team of concierge, reporting into the back office lettings and management teams and orchestrating the effective smooth running of the building ensuring a high level of service is offered at all times.

We are looking for someone with a dynamic personality,  someone who loves lettings and wants to be the face of the Building. This role needs personality, a welcoming and dynamic individual who is able to shoulder responsibility and remain calm, organised and engaging at all times. 

This premium accommodation offers apartments of distinction, ranging from £840 to £1,440 per week, catering to students seeking luxury living in one of London’s most prestigious areas. The successful candidate will play a pivotal role in ensuring an exceptional experience for residents, maintaining operational excellence, and achieving business goals.
 
Key Responsibilities

• Act as the primary customer-facing representative for current and prospective residents, ensuring a seamless and positive experience.
• Conduct property viewings for prospective residents and follow through to reservation.
• Continuously look for opportunities to improve processes and enhance customer experiences.
• Drive customer satisfaction across multiple platforms, including Student Hub, Google, and Homeviews.
• Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
• Perform inventory check-in and check-out reports for all properties.
• Conduct regular inspections of both occupied and vacant properties, reporting maintenance issues and breaches.
• Manage the move-out process, including deposit releases through the TDS Custodial scheme.
• Accurately report and record all activity in line with company policies and controls.
• Ensure data accuracy in relevant systems, including Concurent.
• Assist with the planning and execution of events and resident experiences.
• Support office operations, including phone coverage, lobby management, and parcel handling.
• Provide cover for other Student Manager roles during holidays or peak periods.
• Assist team members with ad hoc tasks as required.

 
Qualifications & Experience

• Demonstrable experience in delivering exceptional customer service within the lettings or property management sector.
• Proficiency in Microsoft Office applications (Excel, Word, etc.) and familiarity with property management systems.

 

• Key Skills & Competencies
  • Outstanding customer service skills with a proven track record.
  • Solutions-driven problem solver.
  • Adaptable and resilient under pressure, with the ability to manage peak periods effectively.
  • Highly organized with excellent attention to detail.
  • Strong written and verbal communication skills.
  • Exceptional interpersonal skills, confident in engaging with residents, senior management, and external providers.
  • Self-motivated and proactive approach to work.

Additional Information
This summary outlines the primary responsibilities of the role. The company reserves the right to assign additional tasks or duties as required. Flexibility and a collaborative attitude are essential for success in this role.
 
 
How to Apply
If this exciting opportunity aligns with your skills and aspirations, please contact Sally Asling at ProFind Property Recruitment.

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ProFind Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. We endeavour to respond promptly, but if you haven’t heard from us within 48 working hours, please assume your application has been unsuccessful on this occasion. However, we encourage you to apply for future roles with us.