General Manager - Unlimited Growth Potential

We are eager to add a focused General Manager to join our collaborative team at Origin Coffee in Bristol, England, United Kingdom.
Growing your career as a on_site General Manager is a promising opportunity to develop important skills.
If you are strong in attention to detail, planning and have the right work ethic for the job, then apply for the position of General Manager at Origin Coffee today!

About Origin

We’ve come a long way since 2004—and we’re just getting started. 

As one of the longest-standing independent coffee roasters on UK shores, the love of coffee fuels everything we do. We are on an exciting growth journey, striving to deliver our own unique take on speciality coffee and hospitality to more people than ever before. 

We build, nurture, and champion relationships at the source, celebrating producers, seasonality, and provenance. We support direct trade, traceability, and quality. From crop, to cup, every step of our journey is considered; we’re proud to be held accountable, always striving for better ways to do business, placing people and planet before profit. 

Our product spans more than just amazing coffee, we are also passionate about bringing the world of speciality to life through a programme of education. From teaching professional SCA qualifications to at-home enthusiast brewing courses. Our digital channels are also an opportunity for us to offer engaging learning content such as onsite ‘how to guides’ and inspiring social content series.  

We are proud to roast for some of the UK’s leading independent speciality coffee shops, bakeries, hotels, and restaurants. We have 1000’s of at-home coffee subscribers and 8 beautiful coffee shops across London, Cornwall, Bristol, and Edinburgh.

Role Responsibilities

As General Manager of Bristol, you will lead our speciality coffee operations, showcasing our brand and educating customers. You'll manage daily operations, ensuring exceptional customer service, staff development, and financial performance. Our Head of Retail will support you in collaborating with key departments, including the Director of Coffee, Education, Training, and Marketing teams, to drive our presence in London, the UK, and Europe.

• Brand and Marketing: Maintain retail displays, align with brand guidelines and support events.
• Communication: Establish effective communication channels and ensure operational efficiency.
• Financials: Oversee financial performance, manage KPIs, and streamline revenue channels.
• Health and Safety: Ensure a safe, secure work environment, including HACCP and First Aid training.
• Operations: Implement SOPs, manage supplier relationships, and maintain high customer service standards.
• People: Manage staffing, develop team members, and foster a positive work culture.

KPIs

• Financial performance: revenue growth, COGS, wages to sales ratio.
• Employee performance: team development and training.
• Operational efficiency: stock management, quality control, health and safety.
• Customer satisfaction: events and activities, customer feedback.

To be successful in this role, these are the things that matter the most:

• Proven experience in speciality coffee and hospitality.

• Strong leadership and team management skills.

• Ability to work in a fast-paced, high-pressure environment.

• Passion for speciality coffee and customer service.

• Strong communication and interpersonal skills.

• Strong networking and relationship-building skills.

• Inspirational leader with a focus on team development.

• Detail-oriented with high standards.

• Fluent in English with strong communication skills.

Competitive Salary
Up to £31,000 FTE per annum + up to £2,000 bonus based on performance

Nature of contract and working pattern

Permanent and full-time.

Base

Bristol

Holidays

26 days including your birthday off, as well as 8 bank and public holidays.

Pension

Employer (5%) and Employee (3%) pension contribution, employees can increase their contribution.

Mental Health and Physical First Aid Training

We provide our employees with a toolkit for both preventing and addressing mental health crises in and out of work, providing genuine support, safety and happiness in the workplace.

Enhanced Maternity, Paternity, Adoption, IVF Journey Leave and Pay

We recognise the importance of family and provide enhanced pay to support all parents and their journey to becoming one.

Transitioning at Work Policy

We want everyone at Origin Coffee to feel comfortable to be themselves at work. We are committed to promoting equality and diversity supporting our colleagues who identify as trans and providing support through any transitioning process.

Financial Wellbeing Support

We have partnered with Wagestream, a financial well-being provider that offers financial coaching, money management, debt advice, and individual-tailored advice.

Employee Assistant Programme

A comprehensive suite of support from an (EAP) including help with physical, mental, and financial wellness at work.

Continued Professional Development

We invest in all our employees by supporting personal development and encouraging you to broaden your experience and learning potential, led by you.

SCA Training

Everyone who works for Origin can embark on the SCA training programme. Depending on your readiness to learn you can dip your toe in or immerse yourself fully. It’s quite addictive!

An Employee Referral Scheme

Once you join Origin, you’ll want to introduce like-minded people to us. When you do, they settle in and pass their probation, you earn £200.

Other

Time off for volunteering, cycle to work scheme, free coffee at work and to take home, discounts in all our cafés and on our merchandise and partners. And of course, regular social and team events serving exceptional food, drink, and of course, amazing coffee!

Benefits of working as a General Manager in Bristol, England, United Kingdom:

● Opportunity to Make a Difference
● Rapid Progression
● Attractive packageCompetitive Pay