General Manager-Soft Services

General Manager – Soft Services

Location: Forth Valley Royal Hospital, Larbert, FK5 4EB
Salary: Competitive / dependent upon experience, plus company car, bonus and private medical cover
Schedule: 37 hours per week

As a General Manager – Soft Services in our Healthcare team, you’ll lead the end‑to‑end design, mobilisation and delivery of eleven Soft FM services that play a critical role in providing a safe, efficient and welcoming hospital environment. Your leadership will directly support staff, patients and visitors every single day.

You’ll take ownership of delivering service excellence across a complex, multi‑service healthcare contract—ensuring operational performance, quality, safety and financial sustainability. This is a role with real influence and the opportunity to create a lasting, positive impact for communities across Forth Valley.

What you’ll do as a General Manager – Soft Services

You’ll be entrusted to:

• Lead the design development, mobilisation and delivery of eleven Soft Services, including Catering, Housekeeping, Domestic, Portering, Security, Switchboard, Helpdesk, Waste Management, Linen, Car Parking and Reception Services.


• Oversee full financial management of Soft Services operations, including responsibility for a £9m budget.


• Manage key stakeholder relationships, including NHS Forth Valley, consortium partners and external forums.


• Develop contractual Method Statements and ensure full compliance with all statutory, Health & Safety and contractual requirements.


• Monitor KPIs, implement improvement plans, and ensure services are delivered on time, within budget and to required standards.


• Support operational managers with HR, budget setting and service development.


• Lead recruitment, training and development for Soft Services teams and ensure all staff are equipped to deliver excellent service.


• Identify and develop new business opportunities, producing annual business plans and negotiating proposals.


• Oversee procurement of materials, supplies and capital items, ensuring cost, quality and wastage are effectively managed.

You’ll be a great fit for this role if you have:

• Substantial senior management experience in a complex, multi‑service environment—ideally within the acute healthcare sector.


• Experience managing large teams (circa 200 staff).


• Strong business, financial and operational management skills.


• Excellent communication, negotiation and interpersonal skills, with the ability to build strong relationships at senior levels.


• Proven ability to lead change, solve problems strategically and inspire high‑performing, diverse teams.


• Confidence using IT systems and standard business applications.


• High motivation to develop your own skills and support the growth of others.

Vetting and checks:

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)


• Pension: Up to 6% contributory pension scheme


• Bonus: A performance-based bonus scheme


• Company car: A company car


• Private medical insurance


• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.