German - Customer Service

Customer Service Adviser - German Speaking - High Wycombe

Pertemps Aylesbury is currently recruiting for a German Speaker Customer Service Advisor for our manufacturing client in High Wycombe.

Salary: £28,500 - £30,000 (DOE)

Hours: 8am-5pm (37.5 hours a week)

Duties:

- Processing and confirming orders accurately. All orders received by 1 pm UK time must be processed for shipment same day.
- Provide necessary documentation to the Warehouse to allow despatch, including updating orders and creating Commercial Invoices as required.
- To process requests, seek assistance from the Technical Team as appropriate and raise approvals to the Customer Service Team Lead for warranty replacements and returns.
- To create and send quotes to clients
- Process international documentation as required.
- Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner. All email enquiries must receive a reply within 24 hours.
- Respond to emails and take telephone calls regarding stock availability, promotions, complaints, and requests
- Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead.
- Maintain accurate records and undertake processes within the internal systems

Requirements:

- Previous customer service experience
- Fluent in English and German in both written and orally
- The ability to listen to customers and understand their requirements
- Proficient user of Microsoft Office Packages, especially Outlook and Word

If you would be interested in this role, please apply or call Corinne at Pertemps.