German Customer Service Advisor

German-Speaking Customer Service Advisor

Love travel? Fluent in German? Looking for a role where you can genuinely develop your career?
We're recruiting on behalf of a leading global travel business for a German-Speaking Customer Service Advisor to join their friendly and supportive team in Edinburgh.
If you enjoy helping people, solving problems and delivering outstanding customer experiences, this could be the perfect next step.

Salary & Rewards

£26,800 per year
Monthly performance bonus of up to £70

Why You'll Love This Role

33 days annual leave (including bank holidays)
Hybrid working opportunities (performance-based)
Free on-site gym or discounted memberships with Nuffield Health & PureGym
Employee Assistance Programme and wellbeing support
Enhanced sick pay
Enhanced maternity, paternity and adoption leave
Life assurance worth 4x your annual salary
Ongoing training and genuine opportunities for career progression
Be part of a supportive, high-performing team within the travel industry

What You'll Be Doing

Every day is different. You'll be supporting customers with their travel plans by:

Responding to enquiries via phone, live chat and email
Resolving customer queries with empathy and professionalism
Providing accurate information on bookings, policies and promotions
Delivering exceptional service while achieving quality and performance targets
Working collaboratively with colleagues to continuously improve the customer experience

What We're Looking For

We're keen to speak with people who have:

Fluency in German and English (spoken and written)
Previous customer service or contact centre experience
Excellent communication and problem-solving skills
Confidence working across multiple systems while managing several customer conversations
A positive attitude, willingness to learn and a passion for helping customers
The ability to work towards individual and team performance targets

Working Hours

German customer service line: Monday to Friday, 8:00am - 4:30pm
Location: Edinburgh (On-site)
If you're looking for more than just another customer service job and want to build a long-term career with an employer that invests in its people, we'd love to hear from you.
Apply today or get in touch for a confidential chat.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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Only candidates based in UK and eligible to work in UK are allowed