German speaking Customer Service Advisor

Job title: German speaking Customer Service Advisor

Salary: £26,500 per annum

Location: Remote, with 1 day per month in the office

Contract: Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.

Responsibilities:

• Handle customer enquiries from German speaking customers via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

WhoWe’re Looking For:

• Fluent in both written and spoken German and English
• Strong communication and problem-solving skills.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15 UK Time
• Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
• Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
• Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
• Week 5: Monday to Friday. 11:45 – 20:00 UK Time

Choice 2 (5-Week Rotation):

• Week 1: Monday to Friday. 07:00 – 15:15
• Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
• Week 3: Monday to Friday. 11:00 – 19:15
• Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
• Week 5: Monday to Friday. 11:45 – 20:00

Benefits:

• Gym discount
• Life insurance
• Ability to work remote
• Company discount
• Eye tests
• Buy/sell 5 days of holiday a year
• Enhanced maternity/paternity pay
• And many more!

If you're a customer-focused individual with fluent German language skills, we'd love to hear from you!

If interested, please apply or send your CV directly to . Ich freue mich darauf, von Dir zu hören!