German Speaking Customer Service Executive

Location: Newport
Hours: 39 hours per week, Monday to Friday - early friday finish
Hybrid Working: Fully office-based
Salary: Competitive, with a strong benefits package

This is an excellent opportunity to join a well-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business thrives on strong, long-term relationships with customers across the UK and internationally.

We're looking for a German-speaking Customer Service Executive to join their friendly, professional team. This is a fantastic opportunity to use your language skills daily while delivering exceptional service to international clients.

You'll play a key role in supporting customers across the German-speaking market, providing outstanding service from initial enquiry through to delivery.

• Acting as the first point of contact for German-speaking customers, providing support in both written and spoken German.

• Processing and checking customer orders accurately via in-house systems, ensuring timely and smooth delivery.

• Liaising with internal departments to track orders, resolve delivery queries, and communicate updates to customers clearly and professionally.

• Supporting the sales team with accurate product, order, and delivery information to assist in their ongoing sales activities.

• Handling customer complaints where necessary, raising replacements or credits, and ensuring positive outcomes for all parties.

As a German-speaking Customer Service Executive, you'll be friendly, proactive, and thrive on delivering high-quality service.

• Fluent in German, both written and spoken, with excellent communication skills in English too.

• Previous experience in a customer service environment, ideally within a fast-paced or international setting.

• A confident communicator with a professional and clear telephone manner.

• Strong organisational skills, able to manage your workload effectively and prioritise tasks.

• Good IT skills, comfortable using Microsoft Office and internal systems.

This business genuinely values its people and offers a great working environment alongside a strong benefits package:

• Competitive salary

• 25 days holiday

• Non-contributory pension and life assurance after 2 years

• Private healthcare after 5 years

• Subsidised onsite facilities

• The opportunity to use your language skills daily in a supportive, professional environment