German Speaking- Sales Operations & Customer Service Executive

Location: London

Start Date: ASAP

Salary: £25,500 to £35,000 per annum (depending on qualifications and experience)

Role Summary:

We are looking for a dedicated and customer-focused Sales Operations & Customer Service Executive to join our team. In this role, you will support day-to-day B2B customer service operations, manage order entry, handle product allocation, and ensure seamless communication with the warehouse. You will also monitor shipments and proactively communicate with customers to ensure a high level of service and satisfaction.

Preferred Skills:

• Strong communication skills.
• Excellent attention to detail.
• Problem-solving abilities.
• Experience in managing teams within a customer service or retail environment.
• A focus on continuous improvement and operational efficiency.

Roles and Responsibilities:

• Accurately enter customer orders into the system.
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
• Ensure that customer needs are met in a timely and efficient manner.
• Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays.
• Proactively inform customers of any changes to their order or delivery status.
• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
• Provide feedback on any recurring issues and help propose solutions to improve the customer experience.