Global Customer Service Specialist

This Global Customer Service Specialist provides exceptional SAP-supported order-to-cash support in a manufacturing environment, collaborating across teams to proactively resolve issues and enhance customer satisfaction.

Client Details

This is a global manufacturing operation headquartered in Liverpool, serving markets across Europe and beyond. They're a forward-thinking, process-driven organisation that prioritises continuous improvement, strong internal plant relationships, and seamless order-to-cash excellence. Based in Liverpool, the company has a modern, high-tech manufacturing hub supporting its global service function.

Description

• Provide outstanding service to a global customer base
• Support the order-to-cash process using SAP
• Collaborate with Sales, Operations, Quality, and Supply Chain to resolve issues
• Analyse order trends and proactively flag risks or bottlenecks
• Contribute to continuous improvement initiatives across service workflows
• Maintain accurate customer records and KPI tracking

Profile

• Strong background in customer service within manufacturing
• Experience with SAP
• Order to Delivery experience
• Excellent communication and relationship-building skills
• Proactive, process-focused mindset
• Ability to multitask and resolve issues swiftly
• Track record of collaborating across teams in a fast-paced setting

Job Offer

• 40-42k basic salary
• Hybrid & flexible working - only 2-3 days a week in Liverpool
• Modern office environment and free on-site parking
• Supportive, collaborative culture that values your ideas
• Opportunities to learn, grow, and eventually step into leadership roles