Global Retail Training Manager

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

The Role – Personal KPI’s and generous  bonus to be based on exceeding store conversion targets
As the Global Retail Training Manager at Kurt Geiger, you will be responsible for overseeing the development and implementation of training programs that enhance the skills and competencies of our retail teams worldwide. Your role is pivotal in driving the store performance, increasing conversion rates and ensuring an elevated shopping experience for our customers.

Responsibilities

• Review and define key competencies required for the retail teams to excel in their roles
• Develop a comprehensive, elevated service plan for stores, inclusive of optimising staff schedules based on performance metrics
• Assess current employee training metrics and identify development opportunities to foster a more driven workforce
• Create a robust training programme to suit DTC and luxury business models aimed at increasing conversion
• Design, deliver and monitor engaging training programmes across multiple platforms including video, social, text, group and individual coaching
• Monitor the impact of training programmes on store performance through conversion metrics and interpret data to provide insights to senior stakeholders
• Recommend and implement in-store changes, while working collaboratively with internal teams to enhance the overall shopping experience
• Develop and deliver comprehensive clienteling practices to build stronger, lasting customer relationships
• Create and oversee the training compliance process to ensure all staff adhere to set standards and flag concerns
• Conduct regular one-to-one meetings with store management to assess employee engagement and address challenges
• Regularly evaluate the effectiveness of training programmes through detailed metrics, as well as staff and customer feedback
• Collaborate with HR and management to ensure training programmes align with the company's strategic goals and operational needs
• Stay updated with industry trends and best practices to continuously improve training content and delivery methods.

Skills Required:

• Previous experience in training and development within the retail or a similar industry is essential
• Proven track record of implementation of change and result
• Ability to adapt to changes based on metrics and performance feedback.
• Confident in challenging the status quo to drive continuous improvement.
• Strong communication skills, particularly in interacting with senior stakeholders.
• Confidence in public speaking and presenting to large groups.
• Self-starter with a high level of motivation and the ability to work independently.
• Capability to travel nationally and internationally as required.
• Proven experience in creating data-driven training strategies and interpreting complex data sets.
• Strong organizational and project management skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Our Culture  

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our 4 day week and summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

• Competitive basic salary and bonus
• Pension and life assurance
• Gym Discounts
• Retailtrust support
• Enviable discounts
• Harrods Discount
• Monthly half day Friday’s
• Summer Hours
• Sample Sales
• And so much more!

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.