Governance Manager (Post Office Insurance)

Summary

Salary: Competitive + benefits
Division: Post Office Insurance
Reporting Line: Head of Product Governance 
Contract Type: Permanent 
Location: London - Hybrid

What to expect

 The Product Governance Manager is responsible for the day‑to‑day execution and coordination of Product Governance activities across Post Office Insurance’s product portfolio, ensuring compliance with FCA PROD 4 and Consumer Duty requirements.

The role supports the Head of Product Governance by operating core governance processes across the product lifecycle, including product approvals, in‑life reviews, fair value assessments and outcome testing.

Acting as a first‑line control function, the Product Governance Manager ensures governance activity is well‑evidenced, consistently applied and effectively embedded within Product and Commercial teams.The role has responsibility for identifying, escalating and supporting the remediation of product, conduct and customer outcome risks, including potential foreseeable harm.

This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays


• Annual Bonus scheme


• Generous pension contribution


• Life assurance


• Full support from our employee assistance programme and access to our employee benefits platform


• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.  As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

The successful candidate for this role will have demonstrable experience in Product Governance, Conduct Risk, Compliance, Product Management or a related role within insurance or financial services. In addition to this, you will have:

• Strong working knowledge of FCA Product Governance (PROD 4) requirements within insurance or financial services.


• Practical understanding of Consumer Duty, including fair value, outcome testing and evidencing customer outcomes.


• Good understanding of insurance products, pricing structures and distribution models.


• Strong attention to detail with the ability to critically review documentation and MI.


• Ability to interpret data, performance metrics and value assessments to identify risks and issues


• Experience supporting or delivering product approvals, in‑life reviews and fair value assessments.


• Experience working within regulated governance and committee structures.


• Relevant professional qualification desirable (e.g. insurance, compliance, risk, conduct or product‑related qualification).

About us

Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work  to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.

There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Application Guidance

If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.