Graduate Accountancy Customer Support Consultant

Graduate Accountancy Customer Support Consultant

Location: Wokingham
Salary: Up to £24,800

Looking to kick-start your career after graduating?

This is an excellent opportunity for a recent Accounting, Accountancy or Finance graduate who enjoys working with people and wants to combine their technical knowledge with technology and customer support.

You'll be joining a fast-growing fintech software company where you'll use your accounting knowledge to support customers using specialist accounting software. This is a fantastic role for someone looking to build a long-term career in fintech, software or accountancy support while continuing to develop their technical skills.

What you'll be doing

* Providing second-line support to customers via phone and email.

* Helping customers get the most from the company's accounting software.

* Becoming a product expert and sharing your knowledge with colleagues.

* Creating and updating FAQs, user guides and support documentation.

* Supporting the development of customer training materials.

* Assisting with software testing and identifying product improvements.

* Working closely with internal teams to deliver an excellent customer experience.

About you

* Degree in Accountancy or a related subject.

* At least 6 months' customer service experience.

* Good understanding of UK tax, financial statements and double-entry bookkeeping.

* An interest in technology and accounting software.

* Strong communication skills and a professional telephone manner.

* Organised, analytical and eager to learn.

Why apply?

* Excellent opportunity for a graduate looking to start their career.

* Combine your accounting knowledge with technology in a growing fintech business.

* Develop your technical expertise while building valuable customer-facing skills.

* Work as part of a supportive team with opportunities to learn and progress.

* Gain exposure to specialist accounting software and product development.

If you're looking for a role where you can put your degree into practice, develop your skills and build a rewarding career within a growing software business, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed