Graduate Engineer (Managed Services)

Smarter Grid Solutions (SGS) is a fast-growing technology company that delivers products and services to enable utilities and developers to integrate distributed and renewable energy resources. Our unique Active Network Management (ANM) technology is the only technology of its kind to provide real-time, autonomous control of distributed energy resources, and is the result of over ten years of developing, deploying and proving this unique approach to managing the Smart Grid.

SGS is seeking a

Graduate Engineer (Electrical; Mechanical Electrical; Computer and Electronic Systems or equivalent MSC)

to join our growing Managed Services team to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments.

Who we are looking for…

We are looking for a highly-motivated graduate with excellent customer support skills and a desire to gain a deep technical understanding of SGS systems. You should have:

A willingness to learn about our technology components
A confident and professional approach when speaking to customers
A desire to contribute to and enhance the processes of our Managed Services Practice
An analytical mind set with good problem solving skills
Enthusiasm to engage with internal Departments / Practices

Desired Experience & Skills

We would like to speak with recent graduates who have the following experience. However, if certain aspects of this experience are not met through previous work or education and you have a desire to learn these skills we are happy to consider your application.

Electrical delivery systems
Renewable energy technologies
Hardware / virtual system environments
Working knowledge of Windows and Linux platforms
Helpdesk / Support systems and services
Logging and tracking of support issues
Interacting with customers in a confident manner
Delivering outstanding customer service
Network components and concepts (VPN, Remote Desktop, Firewall, etc.)
Automation and control platforms (programmable logic controllers, RTUs, industrial PCs) and their programming languages
Testing of SGS systems

Responsibilities and Objectives

Below are a range of activities that you would be contributing to through your career.

Provide 2nd tier technical support for customers and Smart Grid deployments
Generate monthly operational reports for our customers
Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance
Proactively monitor the infrastructure, taking corrective action as necessary
Support and deliver operational Active Network Management Systems
Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required
Provide feedback to team leaders to improve our system and services.
Build pre-production test systems
Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
Execute product test processes and produce the associated test documentation as part of SGS’s product testing
Maintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target markets
Work within and aid in the development of SGS’s information and quality management systems

Qualifications and Capabilities

HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle

Compensation and Benefits

Competitive salary, dependent upon experience
33 days holiday (inclusive of 3 public days)
5% matched Employer pension scheme
Up to 5% company performance bonus per annum
Private Medical Insurance through Vitality
Life Cover (3x)
Cycle scheme

In return, you’ll be joining a highly engaged and passionate team that rewards commitment and achievement!

If you’re interested in applying for this position or have any questions about the role or life at Smarter Grid Solutions, we’d love to hear from you!
We’ll get back to you as soon as we can!

*Unfortunately we are unable to provide visa sponsorship for this position.

Smarter Grid Solutions is proud to be an Equal Opportunities Employer. We are committed to working in an environment that is free from all types of discrimination, is inclusive and empowers our people to bring their whole self to work and reach their full potential. At Smarter Grid Solutions, we recognise that we can grow and thrive with a diverse team of people. We hire great people from a variety of backgrounds not just because it is the right thing to do, but because it makes our Company stronger.
We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to [email protected].
Should your application be successful, we will conduct relevant employment checks before you join us too.