Graduate First Line Applications Analyst

Role: Graduate Application Support Analyst

Location: Leicester

Salary: £25,000 - £28,000

Summary:

An exciting opportunity has arisen for an ambitious graduate to join a thriving applications support function within an innovative and collaborative company. As the first point of contact for the applications support team, you'll play a key role in resolving technology issues, developing your skillset, and gaining broad exposure to a range of tech problems. This is a fantastic role for someone looking to kick-start their IT career in a supportive environment with great training and career progression.

The Company

Join a well-established, creative SaaS provider in the marketing industry, known for its supportive and collaborative culture. Recently acquired by a global business, they're expanding with exciting projects in the pipeline. You'll work closely with a team of app support analysts, developers, QAs, and project managers in an environment that values learning and growth. With clear paths for career progression, this is an ideal opportunity for graduate technical professionals ready to make an impact.

The Role:

As a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary.

This is a fantastic chance to gain hands-on experience, develop your technical and communication skills, and build a strong foundation in IT application support. Your salary will increase proportionally as you gain experience and progress within the team, offering a clear and rewarding career pathway with plenty of learning opportunities.

Your Responsibilities

• Act as the first point of contact for customers, providing first line support for application issues.
• Communicate professionally with customers to understand and document their technical problems.
• Log, manage, and update support tickets accurately using the company's helpdesk system.
• Troubleshoot and resolve issues where possible, following clear processes and guidelines.
• Escalate more complex or unresolved issues to senior team members or relevant departments and learn from the seniors.
• Follow up with customers to ensure issues are resolved to a high standard of satisfaction.
• Collaborate with colleagues to share knowledge and continuously improve the support function.
• Take part in ongoing training and development to grow your technical skillset and progress within the team.

The ideal Candidate would have:

• A degree in Computer Science, IT, or a related technology discipline.
• A genuine eagerness to learn and develop new skills within a fast-paced environment.
• A proactive approach, demonstrating initiative to expand their knowledge beyond day-to-day tasks.
• Strong communication skills, both written and verbal.
• The ability to work both independently and as part of a collaborative team.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.