Grants Officer

GRANTS OFFICER ROLE
JOB DESCRIPTION & PERSON SPECIFICATION
This role is working for an amazing charity. They provide emotional, practical and financial support for people. The role
This is an exciting and rewarding opportunity to add value to a growing charity and to make a real and lasting difference to colleagues working in an industry who are experiencing difficult times.As a Grants Officer, you will join a busy team at our Head Office. Our motivated and dedicated Grants Officers are focused on supporting colleagues when applying for financial help, in an empathic and non-judgmental manner, delivering a high standard of client experience and keeping detailed, clear records.You'll be part of a dedicated and supportive team, working in a fast-paced environment where empathy, professionalism, and attention to detail are essential. No two days are the same - from guiding applicants through the process, to reviewing and recommending grants for maximum impact. Full training will be given on systems and services, followed by a structured personal development plan which will include benefits training and a deep understanding of the support and signposting available to colleagues.Role ResponsibilitiesThis role focusses on supporting colleagues in their applications for financial assistance, ensuring a compassionate and impartial approach to every case. It demands a commitment to delivering an exceptional client experience while maintaining thorough and well-organised records. These records play a crucial role in informing recommendations for financial grants that align with established criteria.

• Act as the first point of contact for financial grant applicants, offering empathetic, non-judgmental support, particularly to those in distress or in vulnerable situations.

• Provide guidance and assistance to applicants and beneficiaries in accessing Financial Grants and wider services, identifying additional support options that may benefit their circumstances.
• Manage a personal caseload of grant applications from initial application through to final decision and payment.
• Collect and authenticate applicant information to confirm eligibility, provide timely updates on progress, and support well-informed decision-making.
• Assess and recommend grants in line with policy, ensuring fairness, accuracy, and consistency.
• Deliver service that upholds the high standards set in our charter, with a strong focus on the applicant's experience.
• Maintain accurate, compliant, and well-documented communication records for all applicant interactions.
• Collaborate effectively as part of a team, ensuring adherence to this Charity Service Level Charter.
• Stay informed on benefits knowledge, regularly participating in training and meetings to enhance expertise in grant-making, health, and wellbeing.
• Represent this charity at internal and external meetings, attending in-person training sessions and conferences/team days as required.
• Work collaboratively with colleagues and supporters across the charity to support delivery of our strategic goals.

Person Specification
We are looking for a highly capable and resilient individual who can effectively communicate with a diverse range of people while working in a fast-paced environment. The ideal candidate will possess:

• Strong communication skills and resilience - Ability to engage confidently and empathetically with people from various backgrounds via email and telephone.
• Awareness and understanding of Mental Health, physical illness/disability, or homelessness - This may stem from personal experience or professional exposure.
• Personal resilience - To support your wellbeing and those around you
• Excellent administration skills - A strong eye for detail when assessing documentation
• Experience in CRM systems and record-keeping - Competence in logging information accurately and efficiently.
• Ability to work efficiently under pressure - Demonstrates speed and precision in handling tasks without compromising quality.
• Educational qualifications - Minimum GCSEs in Maths and English, and a Level 3 qualification (A Level or equivalent). A degree-level qualification is desirable, particularly for critical thinking and decision-making capabilities.

Desirable­

• Experience working with vulnerable individuals or in a client-facing support role
• Previous case management experience

What We Offer

• Competitive salary: £32,000 rising to £33,500 following successful completion of training
• Hybrid working: Minimum two days per week in our office (Thursday and one flexible day)
• 34-hour work week (full-time)
• Flexible working hours offered after completion of training
• 25 days annual leave plus public holidays and an additional 3 days at Christmas
• Private health and dental care option
• Wellbeing allowance: £50 per month
• Excellent contributory pension scheme (up to 10% employer contribution)
• Life Assurance (up to 5 times salary)

Access to our Colleague Support Programme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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