Grounds Maintenance Scheduler

We have an incredible opportunity to join us as a Grounds Maintenance Scheduler, within our brilliant Grounds Maintenance Team!

If you are a process driven individual that wants to work within a fun and supportive team, then this is the role for you!

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Outline of Key Responsibilities...

• Support the Grounds Maintenance and Fencing teams by maintaining and updating databases and spread sheets as directed - scheduling and amending their work diaries using the dynamic scheduling system (Connect)
• Acting as first point of contact between Grounds Maintenance and Development for dealing with complex defects/enquiries/complaints on new build properties
• Liaising closely between Residents and Grounds Maintenance/ Fencing teams and their subcontractors to identify speedy resolutions to issues helping to put in place longer term solutions to stop these happening again
•  Processing invoices and job completions on internal database/system
• Assist various Lead Hands if required in fleet management issues

We are looking for someone who has...

• Previous experience of dealing with customers and general administration responsibilities
• The ability to work under pressure and to strict deadlines
• A positive outlook and be passionate about customer service
• Good communication skills with the ability to tailor the response to suit the customer or situation
• Experience of using IT systems, including Microsoft office software Outlook, Word, Excel, and other databases

In return, we are offering...

• An annual salary of £28,685.65
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.