Group Operations Executive Administrator

Salary: £28,000 - £32,000 (DOE)
Location: Birmingham (Full-time, On-site)
Type: Permanent

We are seeking an adaptable and experienced Group Operations Administrator to join a small but fast-paced team, supporting activities across the group marketing, operations and finance.

This is a varied and involved position ideal for someone who thrives in a detail-led, process-driven environment. You will act as the operational lynchpin for the organisation, ensuring admin functions run smoothly, client-facing content is accurate and polished, and internal systems are well maintained.

Key Responsibilities

• Client & Operations Support:
  Manage client records, coordinate bookings, and oversee workshop/event logistics. Respond to enquiries across email, phone, and multiple mailboxes while ensuring smooth day-to-day operations.

• Sales & Finance Admin:
  Invoice clients, follow up on payments, reconcile book sales, process returns, manage discounts/promotions, and assist with expenses and basic finance tasks.

• Content & Marketing:
  Prepare and schedule newsletters and social media posts (LinkedIn, Instagram), support podcast and PR activity, and contribute to website updates and maintenance.

• Logistics & Supplier Coordination:
  Order and dispatch coaching materials, liaise with suppliers and distributors (e.g. FedEx), and track stock levels and fulfilment.

• Systems & Reporting:
  Maintain digital filing systems, track expenditure and progress across projects, and support financial reporting as needed.

What We're Looking For

• Strong communication skills and professional writing ability

• Highly organised, adaptable and thorough

• Comfortable using Microsoft 365, SharePoint, Xero and similar systems

• Experience in administration, marketing support, or editorial/operations coordination

• Ability to handle sensitive and confidential information

• Takes ownership of tasks and delivers to a high standard

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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