Group Sales & Customer Service Manager

About Pickfords Move Management Limited

With over 400 years of heritage, Pickfords is the UK’s leading removals and storage company, trusted by households and businesses nationwide. We deliver exceptional moving experiences through professionalism, innovation, and customer-focused service.

As part of our continued growth, we are looking for an experienced and motivated Sales & Customer Service Manager to lead our customer engagement and sales operations, ensuring outstanding service delivery while driving commercial performance.

The Role

The Sales & Customer Service Manager will be responsible for overseeing the day-to-day management of the sales and customer service teams, ensuring high levels of customer satisfaction, operational efficiency, and revenue growth.

You will play a key role in developing team performance, enhancing customer journeys, and supporting business objectives through strong leadership and strategic thinking.

Key Responsibilities

* Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets.

* Drive sales performance through effective pipeline management, coaching, and customer engagement strategies.

* Ensure exceptional customer service standards are maintained across all customer touchpoints.

* Monitor and improve customer satisfaction metrics, response times, and service quality.

* Handle escalated customer queries and complaints professionally and efficiently.

* Analyse sales and service data to identify trends, opportunities, and areas for improvement.

* Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.

* Implement processes to improve efficiency, productivity, and customer experience.

* Support recruitment, onboarding, and ongoing training of team members.

* Prepare regular performance reports.

About You

We are looking for a confident and commercially driven leader with a passion for customer service excellence.

Essential Skills & Experience

* Proven experience in a sales and customer service management role.

* Strong leadership and team development skills.

* Excellent communication and interpersonal abilities.

* Ability to manage multiple priorities in a fast-paced environment.

* Strong problem-solving and decision-making capabilities.

* Commercial awareness with a track record of achieving targets.

* Experience using Customer Relationship Management systems and performance reporting tools.

* Customer-focused mindset with exceptional attention to detail.

Desirable

* Experience within service-led industries.

* Knowledge of operational planning and service coordination.

* Understanding of KPI management and continuous improvement methodologies.

What We Offer

* Competitive salary and bonus structure

* Career development opportunities within an established national brand

* Supportive and collaborative working environment

* Pension scheme

* Employee assistance programme

* Staff discounts and additional company benefits

Why Join Pickfords?

At Pickfords, we pride ourselves on delivering exceptional service and supporting our employees to thrive. Joining our team means becoming part of a respected market leader with a long-standing reputation for quality, reliability, and customer care.

How to Apply

To apply, please submit your CV and a covering letter outlining your suitability for the role.

Pickfords Move Management Limited is an equal opportunities employer
Only candidates based in UK and eligible to work in UK are allowed