Groups and Meetings Executive

  Join the Team! Join the Millennium Family!

If you want to be part of our 4-star property at the amazing location of Knightsbridge, do not miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Groups and Meetings Executive. The purpose of this role is to assist in the daily running of the Sales department, ensuring that all M&C procedures and targets are met.

Shift pattern: 5 days out of 7 and Duration: 40 hours per week

Key responsibilities as a Groups and Meetings Executive:

• Build and maintain strong relationships with MICE agents, travel advisors, corporate bookers, and event planners.
• Identify, manage, negotiate, and convert group and MICE opportunities.
• Conduct quarterly business reviews with key partners to strengthen relationships and identify repeat opportunities.
• Re-engage past group bookers and previous MICE clients to generate repeat business.
• Conduct client site inspections and hotel show rounds to promote the hotel’s meeting and event facilities and drive conversion.
• Take full ownership of group bookings (with or without events), including planning, preparation of event BEOs, and bedroom allocations.
• Use Delphi and Opera to block event space and bedrooms, create BEOs, raise invoices, input rooming lists, and track deposits and payments to ensure accuracy of business on the books and maximise revenue opportunities.
• Develop customer accounts and travel within the local area, where required, to drive business into the hotel and increase market share across all revenue streams.
• Prepare company contracts in accordance with current business and pricing conditions, ensuring all terms are clearly communicated and agreed.
• Provide customers with detailed and accurate quotations and cost calculations in a timely manner.
• Collaborate closely with all hotel departments to ensure seamless event execution and deliver an exceptional guest experience.
• Attend sales events and networking functions as required.
• Conduct post-event follow-up, obtain client feedback, and identify opportunities for future business.
• Produce accurate and timely reports for the Assistant Director of Sales and senior management, including appointments, calls made, business leads, and group pipeline updates.
• Respond to customer queries promptly and professionally at all stages of the booking process.

Requirement and Skills:

• Minimum 1–2 years’ experience in a sales or groups & events role within the hospitality industry, with a proven track record of converting enquiries.
• Positive attitude with strong communication and interpersonal skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming and professional presentation standards.
• Flexibility to respond to a range of different work situations, including client visits and event days.
• Ability to work under pressure and on own initiative.
• Self-motivated with a results-driven approach.
• Good knowledge of the local market.
• Strong understanding of the hospitality industry.
• Passion for sales and achieving targets and objectives.

About the Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

.......As well as real opportunities to develop and gain promotion within the industry.

If you thrive on being the best you can and want to join our team then look no further and apply now!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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