GTM Business Operations Analyst

Soldo is here to change the way businesses spend, for the
better. So every employee, department, and team is more productive and
successful at work. Soldo connects company cards with a powerful management
platform so finance teams can distribute money instantly, while staying in
control of who spends, how much, where, and on what. With Soldo, budgeting,
payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company and
one of Europe’s fastest growing fintech companies. Operating in the UK, Italy
and Ireland, we’re over 350 employees (from 26 nationalities) strong.

We’re a place where anyone can thrive. We’re all about doing
the right things for the right reasons, high standards, ambition, drive and
focus.

What’s in it for you

• Competitive
  salary
  
• Private
  healthcare for you and your family
  
• Pension
  scheme
  
• Flexible
  working options including working from home or our Marylebone office
  
• 60
  days’ work anywhere, even outside the UK if you want
  
• 25
  days off a year, plus public holidays as well as Christmas Eve and New
  Years' Eve, 2 volunteering days and an extra day off on your birthday
  
• Genuine
  career development opportunities, including our mentoring scheme, your own
  annual £500 learning budget
  
• Employee
  Assistance Programme and wellbeing portal
  

The role

The GTM Business Operations Analyst plays a key role in
designing, improving, and scaling the operational processes that power Soldo’s
GTM organisation.

As part of the GTM Business Operations team, you will work
across Sales, Customer Success, Marketing, Onboarding, Pricing & Billing to
identify operational inefficiencies, redesign processes, and help implement
scalable solutions that improve the customer and employee experience.

This is a highly hands-on role suited to someone who enjoys
solving operational problems, improving how teams work, and driving meaningful
change in a fast-moving SaaS environment.

Key Responsibilities

Process Design & Optimisation

• Continuously
  identify opportunities to improve GTM processes across Sales, Customer
  Success, Marketing, Onboarding, Pricing & Billing, and related
  operational areas.
  
• Support
  process redesign initiatives, analyse existing workflows, partnering with
  stakeholders to simplify, remove friction, and improve scalability.
  

Operations Monitoring

• Analyse
  operational data, workflows, and stakeholder feedback to identify
  opportunities for improvement.
  
• Support
  the development of business cases and recommendations for operational
  change.
  

Exception Management

• Identify
  operational exceptions, process breakdowns, and recurring points of
  friction across GTM workflows.
  
• Establish
  sustainable operational controls and standardised processes to reduce
  recurring issues over time.
  

Special Projects & New Initiatives

• Support
  the launch of new GTM motions, operational models, and cross-functional
  initiatives.
  
• Support
  project delivery from problem definition through implementation,
  coordinating activities across stakeholders and workstreams.
  

Must Have

• Relevant
  experience in a Business Operations, Operations Analyst, Business Analyst,
  RevOps, Consulting, or similar role.
  
• Strong
  process-oriented mindset with an ability to identify inefficiencies and
  design scalable improvements.
  
• Experience
  working cross-functionally in fast-paced operational environments.
  
• Strong
  problem-solving and organisational skills, with attention to detail and
  ability to manage multiple initiatives simultaneously.
  
• Experience
  working with operational systems and technology platforms such as
  Salesforce or similar business systems.
  
• Ability
  to translate business problems into structured operational solutions.
  
• Strong
  communication and stakeholder management skills, with the ability to
  collaborate effectively across both business and technical teams.
  
• Experience
  documenting and mapping business processes using flowcharts, process maps,
  or similar techniques.
  
• Experience
  working with spreadsheets, reporting tools, and operational datasets to
  investigate problems and quantify opportunities.
  
• Interest
  in operational excellence, automation, AI-enabled workflows, and scalable
  SaaS operations.
  
• Experience
  supporting process implementation, transformation projects, or operational
  change initiatives is preferred. Familiarity with Revenue Operations, GTM
  processes, or SaaS commercial operations is advantageous.